City of Cape Town

e-Services unavailable 6 to 9 June 2025

The City’s e-Services functionality will be unavailable from 17:00 on Friday, 6 June until 07:00 on Monday, 9 June 2025 due to necessary maintenance.

The following e-Services will be affected:

Careers
Contraventions
Conveyancing
Debt Management Collections
Development Management
E-Billing
E-Procurement
Events Permitting
Events Support and Management Application
Energy Services
Environmental Health
Facilities Booking
Fault reporting/Service requests tool
Informal Trading Bays (ITPS) - Informal Trading Permit Solution
Municipal Accounts: Account statements, Smartmeter
Online Rebates
Online Valuation Objections
Rates Clearance
Vehicle Licensing
Work Order Management

To log a service request, please contact the City’s Call Centre on 0860 103 089.

Please make use of the following communication channels for urgent requests:

Email water@capetown.gov.za or SMS 31373 or WhatsApp 060 018 1505 for water emergencies
Email Power@capetown.gov.za or SMS 31220 for electricity emergencies

Customers can also contact the City’s Call Centre on 0860 103 089. Select option 1 for accounts and general enquiries, option 2 for water related faults and option 3 for electricity-related faults.